Need help?
Frequently Asked Questions
Order
You can email us at support@aishafatema.com or WhatsApp +92 324 323 7257 to get the status of your order.
If you want to cancel your order, you must inform us by writing at support@aishafatema.com or WhatsApp +92 324 323 7257
No, you do not have to create an account. But, if you make one, you will get the latest updates and promotions and you will be able to track your order and view past purchases in your account.
You will receive an order confirmation email immediately once you place an order.
Yes, you can add more items to your order before it is completion.
Please note that adding more items may be subject to additional shipping charges payable.
Yes, you can remove items from your order any time before it has been shipped and get a store credit.
Shipping & Returns
You will receive a shipping confirmation email with all tracking details once your order will be dispatched.
You should contact the courier company immediately and inquire about your parcel.
We usually ship orders within14-21 days after that it takes around 4-6 days in transit. But we always try our best to ship orders as soon as possible.
Please note that the mentioned time is only an estimate based on past records. Shipping time may vary depending on the article.
The courier company normally makes two attempts to deliver a parcel. Kindly ensure that your complete address is correct. After unsuccessful attempts, the parcel will be returned to us or destroyed at destination.
Exchange & Refunds
You can get a full refund if you cancel your order within 48 hours after it has been placed. After 48 hours, you will get a redeemable coupon of full amount which can be used in your future purchases.
You must inform us in writing at support@aishafatema.com or WhatsApp +92 324 323 7257 along with photographic evidence within 24 hours of receiving the product(s).
Payments
Yes, it is 100% secure. No information is provided to us by the merchant and information provided by the customers is fully encrypted with advance security systems of the merchant.
Simply type in or copy the code into the ‘Discount code’ text bar on the checkout page.
General
Fill out our Become A Stockist form or reach out to us on WhatsApp +92 324 323 7257 or email us at support@aishafatema.com
You can contact us through our contact page or reach us on our WhatsApp +92 324 323 7257 or write to us at support@aishafatema.com
We will be happy to assist you.